NextOlive Chat

3.0.3

• Plugin Check pass: silenced two false-positive “unescaped DB parameter” warnings on the conversation and ticket list queries. Both queries build their WHERE clause only from constant fragments and pass all identifiers and values through $wpdb->prepare() (%i/%s/%d placeholders); no user input is interpolated into SQL.

3.0.2

• Security hardening: every custom-table query now passes its table name through $wpdb->prepare() using the %i identifier placeholder, removing all direct interpolation of table names into SQL. Addresses WordPress.org plugin review feedback on unsafe SQL calls.
• Bumped the minimum WordPress version to 6.2 (required for the %i prepare placeholder).

3.0.1

• Simplified the external-site install snippet to a standard async <script src> tag.
• Hardening: added per-IP rate limiting to the public heartbeat and knowledge-base “helpful” endpoints.
• Stored the widget avatar setting as a sanitized URL.
• Plugin Check / PHPCS pass: documented the custom-table queries (internal table names, prepared values, uncached real-time data) and prefixed uninstall globals.

3.0.0

• Renamed the plugin to NextOlive Chat.
• All features are now free and fully functional: removed all license checks, plan gating, usage limits (agents, departments, daily replies, concurrent chats, report history), and the free-tier control. Removed the bundled Freemius SDK.
• The front-end “Powered by” credit is now opt-in and off by default.
• AI auto-reply now uses OpenAI only; documented as an optional external service with terms and privacy links.
• Added per-IP throttling on public session creation.

1.5.0

• Added Reports & analytics: stat cards, a chats-per-day chart, and breakdowns for messages by sender, ratings, ticket status, top sources and agent activity, with 7/30/90/365-day ranges.

1.4.0

• Added departments (team routing, optional widget department picker, inbox department filter) and canned responses/shortcuts.

1.3.0

• Added proactive triggers and on-load session establishment so triggers and visitor monitoring work before the chat is opened.

1.2.0

• Added Knowledge Base: writable KB articles, in-widget help search and article view with helpful votes, and optional AI grounding.

1.1.0

• Added support tickets: offline form, agent ticket management, automatic email replies, and new-ticket notifications.

1.0.0

• Initial release: live chat widget, agent inbox, OpenAI auto-reply, visitor monitoring, external embed script.