Order Updates for Woo – Customer Support & Conversations for Every Order
Changelog
1.0.0
Initial public release.
Order updates panel on the WooCommerce order edit screen with internal notes, customer notes, assignees, mentions, attachments, and resolution state.
@mention autocomplete with per-mention email + admin-bar notifications.
Round-robin assignment mode for fair workload distribution across staff.
WordPress admin bar surface for assigned items, mentions, customer replies, and staff replies — with deep-link rows.
Assignments page — a per-assignee queue with store-wide waiting / resolved / longest-wait cards, filterable by assignee and status; non-admins see only their own.
Notifications page — a full inbox with All / Unread / Favorite / Archived tabs, search, per-row and bulk actions (read, favorite, archive, delete), and scheduled auto-archive then auto-clear.
Email deep links — every notification (assignee, admin, mention, customer) opens directly on the relevant update.
Customer My Account experience: per-update unread badge, auto-scroll on landing, threaded replies with emoji and attachments, optional rating + comment on resolved updates, “Anita is assisting you” personalisation.
30-second poll on the customer page so new staff replies appear without refresh, including the rating box auto-appearing once an update is resolved.
Customer rating follow-up email — promoters see share buttons, detractors see an empathy CTA.
Edit-with-history for both staff and customer notes, with a configurable edit window.
Guest-friendly customer URL with order key for non-logged-in access; new-update creation is rate-limited to prevent abuse.
[order_updates_portal] shortcode for embedding the customer page on Elementor, Divi, Gutenberg, or custom templates.
Analytics dashboard: totals, resolution rate, average rating, per-day chart, per-assignee table, per-product table — with date-range filters and indexed, cached queries that scale to large stores.
Per-update email mute toggle so staff aren’t flooded by busy threads.
Customer email preference toggle so customers can opt out of update emails.
