Hive Support | AI-Powered Help Desk, Live Chat and Chatbot

1.2.12

• Improvement: Enhanced security across multiple endpoints
• Improvement: Email notifications now display agent and customer names correctly
• Improvement: Activity log now accurately reflects ticket creation source
• Improvement: Ticket identifier generation improved for better uniqueness
• Improvement: Reports chart labels corrected
• Fix: Agent role management now preserves existing WordPress user roles
• Fix: Mailbox endpoint protection strengthened

1.2.11

• Fix: Some minor issues
• Optimized: Plugin security and performance

1.2.7

• Fix: Some minor issues
• Optimized: Plugin security and performance
• Fix: Flush rewrite rules issues
• Fix: Agent permission update issue
• Email data display issue in Mailbox

1.2.6

• Fix: WooCommerce and EDD order display issues
• Fix: Some minor issues
• Optimized: Plugin security and performance

1.2.5

• Fix minor issues
• Optimized plugin file size

1.2.2

• Redirect users to the onboarding page upon first activation.
• Enhanced onboarding options for a smoother setup experience.
• Fixed issue where the auto-generated page was not being created.
• Improved the Email Template editor for better usability.
• Added Visual and Text editing modes to the Email Template editor.
• Introduced additional customization options for email templates.
• Refined the default Email Template design for a more polished look.

1.2.1

• Fixed color contrast issue in the chat widget.
• Added login form to the support page for non-logged-in users.
• Added registration form to the support page for non-logged-in users.
• Added reset password form to the support page for non-logged-in users.
• Added an option to customize the message for non-logged-in users.
• Fixed various security issues.
• Resolved compatibility issues with HiveSupport Pro 1.2.2.

1.2.0

• Added Plugin Welcome Setup Wizard for easy onboarding.
• Added Global Settings Page in the admin panel.
• Fixed Pro Version plugin update notification not displaying.
• Fixed Pro Version webhook ticket email not sending issue.
• Fixed responsive design issues for better usability.
• Fixed AI Chat “Send on Enter” functionality.
• Other minor bug fixes and improvements.

1.1.9

• Added default support page when install plugin
• Fixed AI chat CSS Issue
• Added Dashboard Page
• Improved admin design
• Improved Menu alignment design

1.1.8

• Resolved PHP error to enhance system stability.
• Fixed the issue where the chat widget was not displaying for logged-in users.
• Improved ticket table responsiveness for better mobile and tablet usability.

1.1.7

• Fixed admin settings responsive issue
• Fixed front-end support ticket responsive issue
• Added AI Chat widget on free version
• Fixed AI chat response text formatting issue
• Fixed some security issues

1.1.6

• Fixed Mailbox data not save issue

1.1.5

• Fixed Ticket Update wrong time shown issue
• Fixed translate error issue on WordPress 6.7

1.1.4

• Fixed WordPress 6.7 compatibility issue

1.1.3

• Fixed SQL injection bug issue
• Fixed sanitization and escaping issue

1.1.2

• Fixed file upload vulnerability issue
• Fixed sanitization and escaping issue
• Fixed some other issues

1.1.1

• Fixed Hive Support Pro version 1.1.4 compatibility issue
• Fixed some other issue

1.1.0

• Fixed internal error
• Fixed membership plugin compatibility issue
• Fixed Admin mail notification not send issue when ticket create
• Fixed Translate issue
• Fixed Email markdown not work for response_text issue
• Update POT File

1.0.9

• Added New ticket badge
• Added ticket New reply badge
• Added ticket Delete option
• Added ticket bulk Delete option
• Added ticket bulk status close option

1.0.8

• Fixed mailbox add not working issue

1.0.7

• Hive Support PRO latest version compatibility
• Fixed PHP Warning
• Improved performance

1.0.6

• Added admin notice for pro version compatibility information
• Fixed creacritical error issue

1.0.5

• Fixed missing string translation issue

1.0.4

• Fixed admin mail not sending when create ticket issue
• Fixed translate not working issue

1.0.3

• Fixed wrong ticket update time issue
• Fixed admin ticket reply preloader not working issue
• Fixed time zone issue

1.0.2

• Added RTL Support
• Fixed mail markdown error issue
• Fixed font family conflict issue
• Integrated Appsero

1.0.1

• Fixed WordPress 6.5.4 compatibility Issue
• Fixed console error
• Fixed Ticket media file upload issue

1.0.0

This is the initial release of Hive Support.