Jalpi Support Tickets

1.0.0

• Initial release.
• Guest and logged-in user ticket submission via [jalpi_hd_form] shortcode.
• Ticket tracking by ID and email via [jalpi_hd_track] shortcode.
• Admin dashboard with open, pending, and closed ticket counts.
• Ticket reply system with email notifications for new tickets, admin replies, and closures.
• Three-status workflow: Open, Pending, Closed.
• Priority levels: Low, Medium, High.
• Custom department support.
• File attachment support (JPG, JPEG, PNG, PDF, DOC, DOCX, ZIP) with configurable size limits.
• Optional SMTP configuration with test email feature.
• Optional REST API with API key authentication.
• Optional webhook dispatching with HMAC-SHA256 signature verification.
• Form field customization (labels, placeholders, visibility toggles).
• Admin-created tickets.
• Auto-close inactive tickets via WP-Cron.
• Rate limiting on public form submissions.
• GDPR personal data export and erasure integration.
• Secure file storage with directory protection.
• Clean uninstall with optional data removal.
• Translation-ready with .pot file.