Added Edit and Delete actions on the Departments admin screen.
1.1.9
Added Premium Upgrade admin page with Pro feature highlights and upgrade link.
1.1.8
Added option for customers to change ticket status.
Updated readme.txt.
1.1.7
Initial update
1.1.6
Security: removed the in-plugin user create/edit/delete handlers entirely; account lifecycle is delegated to WordPress core (Users screen) so create_users, promote_users, and edit_users checks always apply.
Security: assign_role() no longer modifies WordPress core roles and only accepts known plugin role slugs stored in user meta.
Security: the Roles & Permissions screen and permission map updates now require manage_options.
1.1.5
Security: fixed a privilege-escalation risk and hardened account/role handling — the plugin assigns permissions to existing WordPress roles instead of creating or granting core roles.
Added front-end AJAX login and registration on the support portal (modal), so customers no longer go to the WordPress admin to sign in.
1.1.4
Maintenance release: minor bug fixes and stability improvements.
Verified compatibility with the latest WordPress release.
1.1.3
Renamed plugin to LucrativeIt Support Ticket Plus.
Changed the support portal permalink to lucrativeit-support-ticket-plus (page slug and pretty-URL rewrite base).
Resolved Plugin Check errors: all custom-table queries now use $wpdb->prepare() with %i identifier placeholders, output escaping, and translators comments.
Removed the discouraged manual load_plugin_textdomain() call (translations load automatically).
Bumped minimum WordPress to 6.2 (required for the %i placeholder) and tested up to WordPress 7.0.
1.1.2
Renamed plugin to LucrativeIt Help Desk and Ticket Manager (slug: lucrativeit-help-desk-ticket-manager).
Email template customization fully enabled in the free plugin.
Removed trialware / Pro upsell locks from core functionality.
