SupportCandy – Helpdesk & Customer Support Ticket System

3.4.6 (March 23, 2026)

• New: Added Merge Ticket feature (Pro) in Productivity Suite.
• New: Added AI Assistant feature (Pro) in Productivity Suite.
• New: Archive action added for deleted tickets.
• Fix: Addons not updating when Home URL and Site URL are different.
• Fix: Improved upgrade process from version 2 to version 3.
• Fix: Optimized dashboard card performance.
• Fix: Bullet lists not displaying in ticket replies.
• Fix: Reply restrictions now apply to all statuses defined as Closed Statuses
• New: Added hooks in the registration form.

3.4.5 (January 28, 2026)

• Fix: Resolved an issue where archived tickets could not be deleted
• Fix: Fixed a bug preventing actions from being performed in the settings panel
• Fix: Addressed reported security vulnerabilities to improve overall system safety

3.4.4 (December 24, 2025)

• New: Added back the ability to delete tickets.
• New: Added back the bulk delete actions on the ticket list.
• New: Added back the deleted filter to see deleted tickets.
• New: Added back the permanantly delete deleted tickets setting.
• Fix: when agentonly custom fields are modified through the REST API. Multiple changelogs being created for the same custom field.
• Fix: The bug prevents email notifications from being sent to previously assigned agent groups.

3.4.3 (November 22, 2025)

• Fix: Ticket description was not displaying in email notifications after last update.
• Fix: Archive Ticket list reset was not working in some cases.

3.4.2 (November 21, 2025)

New: Added Archive Tickets feature
Fix: Resolved upgrade issues when updating from version 2 to version 3
Fix: Fixed issue where the Submit button required double-clicking to create a ticket in some cases
Fix: Fixed issue with ticket_url_plain macro not working
Fix: Implemented security vulnerability fixes

3.4.1 (October 08, 2025)

Fix: Translations not loading.

3.4.0 (October 08, 2025)

New: Added database indexing to improve performance.
Fix: Improved error handling when using an already registered email address during registration.

3.3.9 (September 24, 2025)

Fix: User registration and Open ticket features are not working

See changelog for all versions.