Agentic Help Desk Plugin for WordPress – Live Chat, AI Chatbot & Ticketing – ThriveDesk

2.2.0

2026-04-22 – version 2.2.0
* feat: Improved ticket submission experience with a cleaner and more intuitive settings interface
* feat: Added smarter conditional modal triggers for better control during ticket creation
* improve: Subscription details now visible inside AIP Integratins
* fix: Fixed styling conflicts by properly scoping Tailwind classes
* fix: Resolved layout issues by restructuring admin elements under a unified root
* style: Optimized manual styles for better stability and rendering

2.1.7

• fix: Plugin intro.

2.1.6

• fix: Cache-clear operation with request validation and user permission

2.1.5

• fix: PHP Warning for dates
• fix: Search result object object error
• fix: Link fixed for docs

2.1.4

• feat: Fix license activation and
• Improved: implement unified settings system

2.1.3

• Added: Reload Tickets button for refreshing conversation data and clearing cache
• Added: Dynamic asset versioning from mix-manifest.json for proper cache busting
• Fixed: Conversation loading issues with proper UUID handling
• Improved: Asset loading with automatic version hash detection
• Security: Enhanced nonce verification for AJAX requests
• Performance: Optimized cache management and API request handling

2.1.2

• Fix: Post sync checkboxes not saving properly due to data processing issue
• Fix: Array data corruption during sanitization in form submission
• Fix: Cache not being cleared after saving settings
• Added: Proper nonce verification for form security
• Improved: Data sanitization to handle arrays and strings separately
• Security: Enhanced form submission with proper nonce validation and user capability checks

2.1.1

• Fix: Portal permission fixed
• Fix: Nonce validation error

2.1.0

• Added: Comprehensive external services documentation in readme for ThriveDesk API, App, Documentation, and MediaDelivery services
• Added: ABSPATH checks to all view files to prevent direct file access
• Improved: Replaced _e with esc_html_e where appropriate for better output escaping
• Improved: Replaced json_encode with wp_json_encode for WordPress compatibility
• Improved: Added proper output escaping (esc_url, esc_html, esc_attr, wp_kses_post) throughout templates
• Security: Enhanced data sanitization and XSS prevention measures
• Compliance: All WordPress.org plugin review issues addressed according to WordPress coding standards
• Fixed: GPL-compatible license declaration in plugin header and readme
• Fixed: Domain Path header to start with forward slash and created languages directory
• Fixed: Replaced PHP short tags with full tags and proper escaping functions
• Fixed: Removed non-permitted files (scripts/release.sh)
• Fixed: Moved remote images to local assets directory to comply with WordPress.org guidelines
• Fixed: Internationalization issues – corrected text domain from ‘wp-thrivedesk’ to ‘thrivedesk’, used string literals instead of variables
• Fixed: Proper sanitization, validation and escaping throughout codebase using WordPress functions
• Fixed: Unsafe SQL calls replaced with wpdb prepare statements for better security
• Fixed: Limited readme tags to 5 maximum and shortened description to meet WordPress.org requirements
• Fixed: Nonce verification with proper sanitization using sanitize_text_field and wp_unslash

2.0.12

• Fixed : Plugin name for Copyright issue
• Improved : Merged code quality fix.

2.0.11

• New: Changelog.txt support for WooCommerce store

2.0.10

• Fix: Updated admin styles for WP notifications

2.0.9

• Update: Update application connection with organization
• Fix: App connection with organization

2.0.8

• Fix: Unable to install the app (integration problem is fixed which was being caused for going to the wrong organization)
• Fix: Made the system info updation fully functional (not event based)
• Feat: Ability to change the organization during connection.

2.0.7

• Fix: The critical security issue (XSS attack) for tokens is fixed.

2.0.6

• Fix: Event exposed(Note) issue fixed

2.0.5

• Fix: System info mismatched

2.0.4

• Fix: FunnelKit plugin identifier
• Feat: Assistant visibility control
• Feat: Organization info added to dashboard
• Feat: Organization validation added

2.0.3

• Fix: WooCommerce product data missing issue
• Fix : FunnelKit namespace issue

2.0.2

• Update: Enhanced WooCommerce integration

2.0.1

• Update: Modal UI
• Fix : Search infinite loading
• Fix : knowledge warnings

2.0

• Feat: Connection process optimized for connecting WordPress site with Thrivedesk.
• Feat: Added knowledge base to enhance search functionality on portal page.
• Feat: Added dedicated portal page.
• Update: Reorganized dashboard with settings for better user experience.

1.2.4

• Feat: Plugin is relocated to the main menu.

1.2.3

• Feat: Woocommerce custom order status support added.

1.2.2

• Assets Update

1.2.1

• Feat: Woocommerce custom order ID support added.
• Feat: Woocommerce AfterShip plugin support added.

1.2

• Fix: User data conflict issue fixed.
• Fix: Portal page caching issue fixed.
• Fix: API key verification state issue fixed(Stable).
• Update: Portal page UI improve with all major themes(10+).

1.1.4

• Fix: EDD order overview issue resolved.
• Update: WooCommerce shipping details checkbox warning handled.

1.1.3

• Fix: Portal access issue resolved.
• Update: New plans are added for WPPortal support.

1.1.2

• Fix: Token authentication 2.0
• Update: Warning messages
• Update: Error handling

1.1.1

• Add: Support tab to WooCommerce my account page
• Fix: Token verification issues
• Update: Routing update

= 1.1.0
– Update: Woocommerce Integration V2

1.0.18

• Fix: Revert pro plan

1.0.17

• Update: Starter plan support for Portal

1.0.16

• Update: New plan added for Portal

1.0.15

• Update: ThriveDesk plan list for Portal feature

1.0.14

• Add: Permission check to run migration script

1.0.13

• Update: Migration Script

1.0.12

• Fix: Legacy post types support for WPPostSync integration

1.0.11

• Updated ThriveDesk plan list

1.0.10

• Fixed portal feature availability issue

1.0.9

• Updated admin layout
• Added gravatar support for the conversation details page
• Fixed knowledge base search did not filter the results properly
• Fixed various style issues
• Fixed minor bugs

1.0.8

• Added translation file
• Added RTL support for conversations

1.0.7

• Added footer credit on conversations page
• Fixed WP footer overlapping issue on portal settings
• Fixed UTF-8 email parsing issue

1.0.6

• Fixed no way to deselect the assistant once selected
• Fixed an issue where conversation was not being fetched from the API
• Updated the no ticket message on the conversation page

1.0.5

• Added WP Post Sync option in the settings page

1.0.4

• Added caching to improve response times and overall performance
• Fixed an issue where the portal area was blank after successful verification
• Fixed a bug where knowledge base docs were not being searched using the selected search provider
• Fixed an issue where style and script files were being loaded on every page

1.0.3

• Fixed an issue with an undefined variable that was causing errors in the console
• Improved error handling for API calls to ensure that errors are properly handled and reported to the user

1.0.2

• Conversation details did not show properly

1.0.1

• Deployment image updated

1.0.0

• NEW WordPress portal
• Real-time knowledge base search added
• Improved UI with new features and enhancements

0.10.1

• Updated readme update workflow

0.10.0

• NEW Guest order sync
• Improved Customer identifier
• Improved Products details
• Improved and optimized shipping details

0.9.8

• Stable release of version 0.9.8

0.9.7

• Updated ThriveDesk app url

0.9.6

• Improved security
• Improved performance

0.9.5

• Tested plugin with WordPress version 5.9

0.9.4

• Fixed swapped Autonami lists and tags info

0.9.3

• Added EDD customer info
• Fixed code formatting

0.9.2

• Fixed rest route warning issue
• Improved rest route api call

0.9.1

• Fixed database migration bug

0.9.0

• NEW Autonami integration
• NEW WooCommerce order status check functionality
• Improved FluentCrm integration

0.8.3

• Fixed WordPress Post Sync tab border style
• Fixed WordPress Post Sync image icon
• Fixed plugin version tag

0.8.0

• NEW WordPress Post Sync integration
• Improved API request security

0.7.0

• NEW FluentCRM integration
• Fixed Typo here and there

0.6.2

• Fixed ThriveDesk connection error
• Fixed link color overriding by plugin

0.6

• NEW plugin design
• NEW WooCommerce Integration
• NEW Added support for WooCommerce Software License plugin
• Fixed EDD issues

0.0.5

• Added support for EDD Software License

0.0.4

• Added plugin connect and disconnect status
• Added available integrations page
• Updated API request validation

0.0.3

• Improved API request & response security

0.0.1

• Initial release