Zupportly – WordPress Helpdesk & Customer Support Ticket System

1.2

• Bug Fix
• Customers can view all tickets associated with their email address. A ticket number (sent via email) is required to access any ticket.

1.1

New Features
* Ticket subject line field on all submission forms
* Priority levels: Low / Medium / High / Urgent — agents-only, shown in admin list, ticket details, and customer portal with readable colour-coded badges
* Read/Unread state — customer/agent replies mark ticket unread; opening in admin marks read
* Ticket count badge on admin menu (unread + new tickets)
* Frontend portal email-only search returns a full ticket list with View buttons
* Priority filter dropdown in admin ticket list
* Copyable ticket number chip in success banner and ticket view header — click to copy
* Auto-refresh on customer ticket view — polls every 15s, shows “New reply!” badge, reloads without re-entering credentials
* Ticket submit success redesigned as a green banner with ticket number chip above the form
* All settings auto-save (bubble toggle, display names, view URL) — no global Save button needed
* Ticket View URL section has a compact instruction panel explaining what the field is for

1.0

• Initial release — floating chat bubble, ticket submission, agent management, threaded conversations, email notifications, admin dashboard