Support
Frequently Asked Questions
What’s So Important About Changelogs?
Clear, detailed changelogs enhance user experience and maintain a strong relationship between developers and users. They inform users about new features, bug fixes, and improvements, helping them understand what’s changed.
- Communicate Updates: Inform users about new features, bug fixes, and improvements, helping them understand what’s changed.
- Build Trust: Transparent documentation shows developers are actively maintaining and improving the software, fostering user confidence.
- Aid Troubleshooting: Help users and developers identify when issues were introduced or resolved, streamlining support and debugging.
- Guide Adoption: Highlight new functionalities, encouraging users to explore and utilize updates effectively.
- Ensure Compliance: For regulated industries, changelogs provide an audit trail of changes, ensuring accountability and traceability.
- Support Decision-Making: Help users decide whether to update based on changes that impact their workflows or security.
How can ChangelogWP help me save time?
As WordPress users, we have to consider changes to WordPress core, plugins, themes, etc. That’s a lot to keep track of, even if you manage just a single website, so imagine if you manage many websites.
ChangelogWP provides changelogs from across the WordPress ecosystem in a centralized location, saving the time of sifting through numerous websites, dashboards, emails, etc., to stay on top of updates.
Want to save even more time? Sure you do. You can subscribe to listings that are important to you and receive updates in your inbox as they happen.
Account Management
How Do I Reset My Password?
- Log into your account.
- Drop down to the ‘Change Password’ section.
- Enter your current and new credentials.
- Save changes.
How Do I Update My Payment Info?
- Log into your account.
- Drop down to the Payment Methods section.
- Click ‘Add Payment Method.’
- Save changes.
How Do I Cancel My Subscription?
- Log into your account.
- Go to subscriptions.
- Choose the subscription to cancel.
- Click ‘Cancel.’
How Do I Request for My Account to Be Completely Removed?
Please contact us to have your account removed from our platform responsibly and with your privacy in mind.
Changelogs
As a Vendor of a Premium Solution, What if I Want to Publish a Changelog?
We are currently having conversations with vendors to determine how we can best serve them in this area. Vendors have a variety of platforms they use to sell solutions (Easy Digital Downloads, Freemius, etc.), so it’s a matter of working with those platforms to find the right integration.
The good news is we’ve already shown we can get a premium solution onto our platform, as seen with the Conversion Bridge listing.
Feel free to contact us if you’d like to discuss this topic.